For questions, press & other enquiries, please e-mail:
Below is a rough size guide for our clothing. Since everything is handmade, sometimes pieces may come out differently sized to other styles.
XS - UK 6
S - UK 8/10
M - UK 12/14
L - UK 14/16
Before contacting us please check below to see if your query has been answered already.
Do you ship to my country?
Yes, we ship worldwide! Just check out as usual and select your country from the list. All parcels are sent signed and tracked shipping.
How much is shipping to my country?
Shipping depends on the weight of your order. Once you have added all your items to the basket, you will be given a shipping cost based on your country and weight of the items. All items are sent tracked and signed to ensure they will arrive safely.
Guide price for postage depending on weight:
UK - £1.50-5
Ireland - £10-20
Rest of Europe - £20-45
Australia/New Zealand - £10-70
USA & rest of world - £25-60
What payment methods do you accept?
We only accept PayPal, which also allows debit/credit card payments.
Do you accept returns?
We do not offer refunds on items unless they are faulty. Please get in touch for more information on an item if you aren't sure before buying. We do however offer exchanges if you are unhappy or if the item doesn't fit.
I'm a blogger, will you send me free clothes?
Since we are a small start-up brand, we do not currently gift to bloggers/influencers. However if you have a following of fashion lovers, love our brand and want to spread the love, get in touch and we may be able to offer you a discount code! We would much appreciate the support of your purchase.
Do you sell Fluffy wholesale?
We do! Please get in touch via e-mail if you are interested in stocking our brand in your store or online.
Can I buy Fluffy in store?
We are currently stocked on Dolls Kill in the US, and in store at Tibbs & Bones in Melbourne, Australia. We're working on getting Fluffy stocked in more shops around the world soon!