Before contacting us please check below to see if your query has been answered already.
Do you ship to my country?
Yes, we ship worldwide! Just check out as usual and select your country from the list. All parcels are sent signed and tracked shipping.
How much is shipping to my country?
Shipping depends on the weight of your order. Once you have added all your items to the basket, you will be given a shipping cost based on your country and weight of the items. All items are sent tracked and signed to ensure they will arrive safely.
Guide price for standard postage depending on weight:
UK - £1.50-5
Ireland - £10-20
Rest of Europe - £20-45
Australia/New Zealand - £10-50
USA & rest of world - £10-40
Do you ship express/next day delivery?
Yes we can! Just select this option at checkout. We aim to ship express orders the same day if purchased by 8am, or next day. Express orders go out Monday-Friday. Express worldwide is 1-3 days on average (though there may be delays if packages are held at customs). Next day for UK orders (if ordered before 1pm).
What payment methods do you accept?
We only accept PayPal, which also allows debit/credit card payments.
Do you accept returns?
In the case of faulty or incorrect items, we offer refunds. In the case of you not being happy with your order or you bought the wrong size, we can offer credit to use at a later date. We only accept returns of unworn clothing. Please get in touch for more information on an item if you aren't sure before buying.
I'm a blogger, will you send me free clothes?
We receive hundreds of requests per week for freebies. Please understand we are a small independent brand and don't have a huge budget to give away freebies. Everything is handmade so we don't have any spare stock. If we think you are the right fit for our brand, we will get back to you or approach you ourselves :)
Do you sell Fluffy wholesale?
We will definitely consider it! Please get in touch via e-mail if you are interested in stocking our brand in your store or online. We have minimum order requirements which we can discuss with you.
Can I buy Fluffy in store?
Currently we are not stocked in any stores, but it's something we will do in the future.